Privacy Notice
Privacy Notice — Smokefree Lancashire
Last updated: 15 September 2025
Who we are
Smokefree Lancashire is a local stop-smoking support service delivered by Change Grow Live (CGL) and commissioned by Lancashire County Council. For this website and our stop-smoking support activities, CGL is the Data Controller for personal data we process. If a different organisation acts as controller for a specific activity, we’ll say so at the point of collection.
How to contact us about data protection
Service enquiries: smokefree.lancs@cgl.org.uk / 0808 1962638
Data protection: info@changegrowlive.org / DPO: dpo@changegrowlive.org
Postal: Change Grow Live, North Suite, First Floor, 1 Jubilee Street, Brighton, E Sussex BN1 1GE
What data we collect
Contact details (name, email, phone, postcode)
Health and lifestyle information relevant to stop-smoking support (eg smoking status, quit date, medications)
Referral details, appointments, outcomes and feedback
Website usage details (pages visited, device information, cookies, analytics - see Cookies)
Why we collect it (lawful bases)
We process personal data to deliver stop-smoking support and meet our contractual/public health duties. Lawful bases include:
Public task (delivering a public health service)
Legitimate interests (eg basic service analytics and improvement)
Consent (eg optional marketing or where legally required)
Where we process special category data (health), we do so under health or social care purposes/substantial public interest as permitted by UK law.
How we use your data
To contact you and provide support (appointments, advice, follow-ups)
To coordinate care with clinical partners where appropriate
To monitor, audit and improve our service
To meet reporting requirements to commissioners, using anonymised or aggregated data wherever possible
Who we share data with
We may share personal data with:
Lancashire County Council (commissioner) for service oversight/reporting
Healthcare partners (eg GPs, pharmacies) to coordinate support
Approved processors who support our service (eg website platform, form/email providers, analytics tools) under contract and only on our instructions
International transfers
If any tools store data outside the UK, we use appropriate safeguards (e.g., UK IDTA/SCCs). Details available on request.
How long we keep your data
We keep personal data only as long as necessary to deliver the service and meet legal/contractual obligations in line with CGL retention policies. Contact us for details.
Your rights
You can ask to access, correct, erase, restrict or object to processing, and request data portability (where applicable). You can also complain to the ICO (ico.org.uk).
To exercise your rights, contact us using the details above.
Cookies & analytics
We use essential cookies to make the site work and, with your consent, optional analytics/marketing cookies to help us improve the site. You can change your preferences via the cookie banner at any time.
Contact
Questions about this notice? Please email: smokefree.lancs@cgl.org.uk | info@changegrowlive.org | DPO: dpo@changegrowlive.org